Shipping & Returns
We are big fans of free standard shipping, and we’re guessing you are too. Once your order is completed and ready to ship, all orders ship with 2-5 day delivery to any United States destination.
•Home Try-Ons: Your items will be delivered to you the Tuesday after you order. You’ll send your Home Try-On back to us on Thursday.
•Rentals: We recommend reserving your wedding accessories at least one month before your preferred delivery date.
•Purchases: Standard delivery for accessories is 4 weeks. Standard delivery for gowns is 10 weeks. Rush delivery of 8 weeks is available for an additional $150.
Each purchase is crafted uniquely for you. The details take time. To ensure plenty of time for crafting and delivery, we recommend ordering your wedding dress at least 3 months before your wedding date to ensure time for any alterations that might be needed.
•Home Try-On: After their Tuesday delivery, Home Try-Ons must be returned via USPS on Thursday by 8pm (EST) to avoid additional fees. Think of this as a quick fitting before you order your perfect piece.
•Rentals: Our returns are easy, free, and painless. Just follow these two simple steps: Include all received pieces in the return box to avoid extra charge. To avoid additional fees, Rentals must be dropped off at a USPS location by 8pm (EST) on the return date listed in your box.
•Purchases: All purchases are made to order for you and final sale. We don’t accept returns, so our Home Try-On can help you finalize your choices with total confidence.
Damaged or Incorrect Items:
In the unlikely event that you receive an incorrect or damaged order, please contact us at firstname.lastname@example.org. We will happily provide you with assistance.
*Note: Every piece we send is handmade-to-order, even the rentals. You can expect slight variations (but not defects) due to their custom nature. You are unique, so are your details!